Ayoka Concierge

Help & FAQ

Secure Payments

All transfers are verified manually by our finance team to ensure absolute security and joy.

Master Delivery

Our delivery partners are vetted for their handle-with-care service standards.

Frequent Inquiries

How do I track my order?

Simply enter your Tracking ID on the home page or go to the 'Track' section. Your ID is sent to your email upon payment confirmation.

What is your return policy?

As our pieces are often bespoke or handcrafted, we accept returns only for manufacturing defects within 7 days of delivery. Must be unworn and with tags.

Do you ship internationally?

Yes, Ayoka ships worldwide via DHL. Shipping costs are calculated at checkout based on your delivery destination.

How do I care for my silk pieces?

We recommend dry cleaning only for all our pure silk and hand-embroidered garments to maintain their luxury finish and longevity.